Do you need access to ecommerce solutions?
If you are going
to be selling products or services over the Internet, chances are that you
will need some type of ecommerce solution. By this I am referring to
features such as a shopping cart, secure server access and a merchant
account if you want to process credit card payment. The shopping cart may
only be needed if you plan on having a catalog of products available for
sale. This makes shopping much easier on any potential customers. If you
plan on accepting credit cards, you will also need a merchant account.
This is a basically an account that allows you to process credit card
payments from your customers and have the money deposited into your bank
account. There are many merchant services available on the Internet, some
much better than others. Merchant fees range in price from $25 to $75 per
month with setup fees usually in the $100 to $800 range.
RodopiPaymentGateway.com seems to be the low cost leader at only $20 per
month. Be sure to research companies before making a committment. I recommend you billing service
2CheckOut
Customer Support
One of the biggest complaints that many
people have with their Web Host is a lack of customer support. Many Web
Hosts offer both email and phone support while others are available only
via email. In most cases email support works fine but you should be wary
if a potential Web Host has no telephone number available in case of an
emergency or if you need to speak with someone directly. Response times to
support questions can vary widely from Host to Host. Some may take only a
few minutes to get back to you while others take days. It is important to
find out what type of support any potential Web Host offers. One good way
to do this is to contact them several times and see how quickly they get
back to you. However, be aware that some Hosts respond very quickly to
sales questions but once they have you as a customer, support response
times may drop dramatically. Also note that customer support may not
always be available. Some Web Hosts offer support 24 hours a day, 7 days a
week, while others have set hours.
What account features will you need?
Web Hosting accounts
vary widely with regards to the types of features included. Be sure to
come up with a list of features that you will want. These may include
email accounts, email forwarding, CGI scripts, MS FrontPage support,
mailing lists, Web statistics, etc. There are many features available to
potential Web Site owners, if you have specific needs, be sure to ask if
they are available.
Ask about billing and cancelation policies.
Many Web Hosts
allow you to pay on a monthly basis, others require a 3, 6 or 12 month
commitment. Before signing up for any service, be certain to ask about
specific billing policies. For instance, what payment methods are allowed?
Some companies only accept checks while others may only accept credit
cards. Is there a minimum commitment? Many companies offer discounts for
extended payments but be wary of signing a long term contact until you are
familar with the services that a company provides. What are the
cancelation policies? If you decide to cancel your account, be sure you
exactly how to do so. While many Web Hosts are easy to deal with, others
may make canceling a difficult process in order to make it difficult for
you to leave.
Research prospective Hosting Providers
One of the best ways to find a Web Host is to ask other
people who they use. If they have had great results
from a particular company, chances are that you will
also get quality service. At the same time, people who
have had bad Web Hosting experiences can tell you who
to avoid. Of course
this is not an absolute
method for choosing a Web Host since people can have different opinions
about the same Host but is a good way to get more information on
potential companies. You can read our reviews section.
Choosing the right Hosting Provider ultimately depends
on your individual needs. As a result, what may constitute
the perfect Web Host
for one person may not serve the needs of another. Before
you choose a Web Host, be sure to do some research and
make sure the account you choose has the features you
will need.